ACP/Lifeline FAQs

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more.

Lifeline is a federal program that lowers the monthly cost of phone and internet. Eligible customers can get up to $9.25 off their monthly bill for phone or internet service (up to $34.25 for those on Tribal lands).

A household is eligible for the ACP if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household participates in certain government assistance programs like SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline.

To be eligible for Lifeline, your household income must be at or below 135% of the Federal Poverty Guidelines, or you must participate in certain assistance programs such as Medicaid, SNAP, Federal Public Housing Assistance, SSI, Veterans Pension and Survivors Benefit, or certain Tribal Programs.

Yes, eligible households can receive both ACP and Lifeline benefits. The programs can be applied to the same qualifying service or separately to a Lifeline service and an ACP service with the same or different providers.

You can apply online at AffordableConnectivity.gov or LifelineSupport.org. Alternatively, you can contact Pillow Enterprises, and our agents will assist you with the application process.

You may need to show proof of income, proof of participation in a qualifying government assistance program, or proof of identity. The specific documents required can vary based on your eligibility criteria.

The ACP and Lifeline benefits are ongoing. However, you must recertify your eligibility every year to continue receiving the benefit.